How to access the self-service Portal?

Depending on the deployment of this software by your IT administrator, any of the following methods can be used to logon into ADSelfService Plus.

Web-based access of ADSelfService Plus

Launch from the intranet site

Some IT administrators may prefer accessing ADSelfService Plus from your organization's intranet site. In that case,

Launch from Windows logon prompt of your own computer


In case, you had forgotten your password, but still want to launch ADSelfService Plus from your computer, this set up is very useful. In such situations, click on the ”Reset Password /Unlock” button added to your logon prompt screen (Ctrl+Del+Alt).However, this kind of access is available only when your IT administrator has installed ADSelfService Plus GINA component on your machine.

How to know if the administrator has installed GINA component on your machine?

2 Gina/CP Free:

This is another way of launching ADSelfService Plus from your own computer, wherein you will be provided with a security account (viz., a privilege offered to the users of ADSelfService Plus) through which you can access the application to reset the password. This method, does not require the installtion of GINA/CP component on your machine and hence the name.

NOTE: GINA/CP and GINA/CP Free are the two modes by which you can use your own computer(even in the case of denied entry) to reset a new password.


Access using Mobile Apps

To facilitate self-service password management 'on the go', and to reduce dependencies on other users' computers and Windows logon clients, ADSelfService Plus has come up with mobile apps supporting all major platforms.

1) iOS App

ADSelfService Plus has a native app for iPhone using which you can reset your password and unlock your account using your iPhone without depending on other users' computers.

Download and install the app using the QR code given below or from the app store. Once installed, open the app and start managing your passwords on the go.

ADSelfService Plus iPhone App Download ADSelfService Plus iPhone app
Accessing ADSelfService Plus from iPhone Scan this QR code to download the iPhone app

2) Android App

ADselfService Plus has a native app for Android users too. The app has the same features as its iOS counterpart and can be installed on mobile devices running on the Android platform.

Download and install the app using the QR code given below or from the Play store.

ADSelfService Plus Android App Download ADSelfService Plus Android app
Accessing ADSelfService Plus from Android Scan this QR code to download the Android app

Setting up the iOS and Android Apps

ADSelfService Plus mobile app can be configured in two ways:

  1. Manual configuration
  2. Configuration via QR code

3) Mobile WebApp

You can also access the self-service portal directly from the browser of your smartphone and tablet running on any mobile platform including Android, iOS and Windows Mobile.

The following functionalities are supported by the mobile apps:

Copyright © 2011, ZOHO Corp. All Rights Reserved.